Privacy Policy

Last Updated: August 2026

At Pushpa Fashion House, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you when you use our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information:
When you place an order, create an account, make an enquiry, or contact us through WhatsApp, we may collect your name, phone number, email address, billing address, shipping address and other information required to process your request.

Order and Payment Information:
We collect information necessary to process and fulfil your orders, including order details and payment confirmations. Payments may be processed through third-party payment gateways or financial service providers. We do not intend to store your full credit/debit card details on our website servers.

Website and Device Information:
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, date and time of access, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Process, confirm and deliver your orders.
• Communicate with you about your orders, enquiries and customer support requests.
• Assist you through WhatsApp, phone or other communication channels.
• Send promotional messages, new-arrival updates or special offers where you have opted to receive them.
• Improve our website, products and customer experience.
• Maintain website security and prevent fraudulent or unauthorised activity.
• Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to those described above without a lawful basis or appropriate notice/consent where required.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and improve website functionality.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

4. Sharing of Information

We do not sell, rent or trade your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Courier and Delivery Partners:
To deliver your orders to the address provided by you.

Payment Service Providers:
To process and verify payments securely.

Website and Technology Service Providers:
Where necessary to operate, maintain, secure or improve our website and related services.

Legal or Government Authorities:
Where disclosure is required or permitted by applicable law, court order, or a valid request from a competent authority.

We expect service providers handling personal information on our behalf to maintain appropriate safeguards and use the information only for the relevant purpose.

5. Data Security

We take reasonable security measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

6. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Access information about your personal data and its processing.
• Correct, complete or update inaccurate or incomplete information.
• Request erasure of your personal data, subject to legal or other applicable retention requirements.
• Raise a grievance regarding the processing of your personal data.

These rights are recognised under India’s Digital Personal Data Protection Act, 2023.

To exercise your rights or raise a privacy-related concern, please contact us using the details provided below.

7. Children’s Privacy

Our website is intended for general use and is not directed specifically at children.

We do not knowingly process personal data of a child without the legally required consent of the parent or lawful guardian. Under India’s Digital Personal Data Protection Act, 2023, a child is defined as an individual who has not completed eighteen years of age.

If you believe that we have inadvertently collected personal information from a child without the required consent, please contact us so that we can review and take appropriate action.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, tax, fraud-prevention and other legitimate business requirements.

Where information is no longer required and there is no legal or legitimate reason to retain it, we may delete or anonymise it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy, requests relating to your personal information, or privacy-related complaints, please contact us:

Pushpa Fashion House
Phone / WhatsApp: 9874036410
Location: Kolkata, West Bengal, India

You may contact us through WhatsApp or phone to ask about your personal information, request correction or deletion where applicable, or raise a privacy-related grievance.

Pushpa Fashion House reserves the right to review and update this Privacy Policy as required.